January 23, 2012

04:50pm: Vaca North tower: Water damage to cable in East-facing access point (transmitter). Cable will be repaired. ETA for service start is noon.

January 22-23, 2012

10:08pm: Berryessa Peak tower: Power issue at Berryessa Peak tower in Yolo County. Equipment being replaced. ETA for service startup is 10am.

December 16, 2011

8:58pm: Service interruption for customers connected to the Vaca North and Berryessa Peak transmitters due to a hardware issue at the main Vaca Hills backhaul supplying Vaca North (which in-turn supplies Berryessa Peak). No other sites/transmitters were affected. Traffic flow was just enough to NOT trigger any network monitoring alerts (throughput of 0.01-0.02 Mbps), but wasn't sufficient to pass normal network traffic (10-20 Mbps). No explanation for this issue at the moment, but will research the equipment manufacturer's support website.

September 14, 2011

Monitoring data also shows an abnormal number of customer computers (router IPs) broadcasting virus/spyware-type packets. Customers are being contacted when identified about their computer infections. These conditions are causing a slowness on the network.

September 1-14, 2011

We continue to investigate a network loop. We have also identified and replaced a bad switch at Vaca North tower.

September 1, 2011

*6:00pm, a network loop between the Vaca North and Berryessa Peak towers caused a network outage for customers connected to the Vaca North and Berryesa Peak towers. The cause of the loop has not been identified.

September 1, 2011

*8:30am, a PG&E power surge burned-out the battery backup unit at the Berryessa Peak tower in Yolo County. The surge also burned-out the remote power swicth which controls power to all network devices. The battery backup unit was replaced and all equipment reprogrammed. No other towers were affected.

August 16, 2011

*11:00am, a GPS timing cable and GPS antenna were damaged at the Vaca Hills tower, causing intermittent service outages for customers connected through that tower. The GPS antenna and cable is being replaced. All other towers are operating normally.

August 1-3, 2011

A software upgrade on the web hosting server went wrong. The Solano and Yolo Wireless website as well as the webmail access was down for ~2 days as technicians in Denver, CO worked to resolve the software upgrade issues. POP email and Internet access was not affected.

June 13, 2011

Radio interference at the slave backhaul unit in Vacaville caused the unit to automatically reboot twice to try to clear the RF noise and find a cleaner channel. Since the backhaul is the main Internet feed between Sacramento and Vacaville, services were interrupted during this time.

May 6, 2011

Cable accidentally disconnected. While working on the tower, a cable was accidentally pulled from the backhaul. Problem was identified and corrected.

April 10, 2011

Unknown cause for service interruption.

April 7, 2011

Unknown cause for service interruption. The primary backhaul to Sacramento automatically rebooted. No power issue or frequency interference detected.

April 4, 2011

#Vaca South Tower. A vehicle accident near/on Pleasants Valley Road caused a PG&E power outage atop the Blue Ridge Mountain. The Vaca North battery backup automatically came online, but the Vaca South propane generator failed. A battery backup has been ordered for Vaca South tower to replace the gas generator.

March 6-7, 2011

Solar Hills Relay. The transmitter failed at 6:54pm on the 6th. The unit was replaced service restored at 11:10am on the 7th. This outage affected all customers connected to the Solar Hills relay only.

February 23, 2011

Berryessa Peak tower. A power interruption caused a service disruption for customers connected to the Berryessa Peak tower. The propane backup generator had apparently been running non-stop since last week (control switch failed) and drained the propane tank (a $3000 mistake). The tower owner was able to restore power at 4:50pm.

February 17, 2011

Several outages reported. Snow on the trees atop Mt. Vaca is causing partial obstruction of the backhaul, and therefore affecting speed for customers connected through that transmitter. The Lagoon Valley West-facing transmitter is down and being repaired. A power main has been accidentally cut at the Hartley relay and power will be off for 2-3 days. A backup generator will provide Internet for 6 hours per day during this time.

January 10-28, 2011

We have been investigating an intermittent service outage. The network symtom manifests as a loss of Internet service for brief periods of time daily. Several possible causes have been identified and corrected. The investigation is ongoing. See news article title Tropospheric Ducting for explanation.

January 2, 2011

*2:30am. The signal of the East-facing transmitter at Berryessa Peak tower in Yolo County degraded significantly overnight. Despite the near blizzard conditions, the tower was climbed and a bad cable was replaced. It appears a bird had eaten into the cable, and then the ice must have expanded and ruptured it the rest of the way.

December 10, 2010

*11:33am. The backhaul (bandwidth supply) at the main tower in Vacaville went down, disrupting service until it was rebooted.

December 8, 2010

*10:00am. The main backhaul between Vaca Hills and Vaca South transmitter locked-up and needed to be rebooted. No other transmitters were affected.

November 28, 2010

1:05am. The main backhaul between Sacramento and Vacaville went down.

November 6, 2010

7:05am. Our bandwidth provider in Sacramento disconnected building power to do some emergency power maintenance. They connected us to a generator to restore power to our circuit.

September 27, 2010

*11:45am. The backhaul (carries the Internet signal) between the Vaca South tower (atop Mt. Vaca) and the Vaca Hills tower (above Lagoon Valley) was out of alignment. A company was hired by the tower association to spray rust-preventative paint at most towers. We suspect someone "inadvertently" hit the backhaul at Mt. Vaca with a ladder and moved it out of alignment. This resulted in slow Internet connection for customers connected through the Vaca South tower until the backhaul was realigned.

September 17, 2010

9:30am. A brief power interruption at the phone company in Sacramento casued all network equipment to reboot. The battery-backup system at Sacramento failed to activate.

September 13-14, 2010

11:30pm. The primary backhaul which delivers the Internet signal to/from Sacramento to Vacaville was interrupted several times between 11:30pm and 4:00am. No cause for these interruptions was identified, however, interference was ruled-out.

August 24, 2010

*7:00am. Netgear routers have an apparent vulnerability which has rendered the routers inoperable after all the DoS attacks on the network. Only Netgear routers have been affected. Customers are encouraged to buy Linksys routers.

August 21, 2010

*3:30pm. Late Saturday afternoon, a construction company inadvertantly cut through one of our upstream provider's fiber lines in Sacramento, resulting in a loss of Internet for some customers.

Network back online at 8:00pm

August 6-24, 2010

*3:00pm. Due to a high rate of computers infected with viruses, the network has been experiencing an intermittant Denial of Service (DoS) attack. For more information, please click here.

June 27, 2010

*5:00pm. Mt. Vaca South tower hardware failure. A/C unit failed to turn-on and building temperature approached 110oF. High heat caused hardware failure.

Network back online at 9:00pm

May 25, 2010

4:45am. Battery backup drained. PG&E power outage since 10:24pm last night. PG&E techs say they do not know what the issue is, but that it might be underground. No ETA.

On backup generator until PG&E restores power

April 16, 2010

7:45pm. Brief PG&E power outage. Backup generator motherboard burned-out and failed to start unit. UPS backup drained by 9:00pm. Generator manually started Saturday Morning after trouble-shooting issue.

On backup generator until new parts can be obtained

March 16-18, 2010

A distributed denial of service attack (DDoS) has been rotating through the network. The attack is a port scan of certain UDP router ports. Only Netgear model routers have experienced frequent disconnections. No other router brands have been affected. In addition, only 10% of Netgear routers on the network have experienced this issue. We recommend that customer wait for the attack to subside, or purchase a new router that is NOT Netgear brand.

Attack subsided  at 4:00pm Thursday

February 27, 2010

7:30am TelePacific in Sacramento doing electric building work all day today. Our circuit is currently on a backup power generator until 4pm today.

Backup generator online at 8:00am

January 18, 2010

3:00pm The cable to the Vaca Hills West-facing transmitter was damaged in the wind. The cable was replaced.

Transmitter back online at 5:30pm

January 15, 2010

10:15am PG&E power outage at Mt. Vaca. Emergency backup generator failed and portable generators were brought up.

Network back online at 11:30am

January 11, 2010

8:15am Water collected inside the "weather-proofed" GPS antenna cable. Techs spent the morning trying to dry the cable with forced air.

Network back online at 12:30pm

December 16, 2009

5:45am Hardware problem at the main Vacaville tower caused an outage. Water from a leak in the roof flooded the CMM which subsequently shorted. The CMM was replaced.

Network back online at  8:00am.

November 20, 2009

2:30pm Hardware problem at the telephone company's San Jose office caused a bandwidth outage.

Network back online at  4:30pm.

November 15, 2009

All Day: Periodic and brief disruptions in service during equipment upgrades and PG&E building electrical work at the Sacramento Telco.

November 4, 2009

12:30pm: The authentication server locked-up and required rebooting.

Network back online at  1:05pm.

September 14, 2009

5:30pm: The GPS antenna at the Vaca Hills (main tower) failed resulting in intermittent Internet service. A new GPS antenna was installed and configured.

Network back online at  1:10am.

August 29, 2009

5:00pm: A blown PG&E power transformer interrupted service to Mt. Vaca. All customers connected to the Vaca South and Vaca North transmitters were affected. Although the outage occurred long before 5pm, the battery backup units were drained by 5pm. The emergency propane backup generator at Vaca South failed to start.

Vaca North back online at 7:30pm.

Vaca South back online at 7:50pm

August 17, 2009

1:30pm: The web server which handles the website and @solanowireless emails crashed due to a failed hard drive. There was a backup (RAID) drive which was copied to a new hard drive. While the server was down, additional security and hardware maintenance procedures were performed. The web server is located at Latisys.com in Denver, CO. Engineers did a great job recovering the server and data.

Web server back online at 11:30pm.

August 15, 2009

11:00am: Power was accidentally disconnected from the English Hills 2.4 relay..

Network back online at 2:10pm.

July 27, 2009

4:59am: PG&E power outages at Vaca Hills main tower. Battery backup drained by 6:30am and a generator was started.

Network back online at 7:10am.

July 24, 2009

8:02am: Damaged network cable for the backhaul from Vaca Hills to Vaca South tower was replaced. The backhauls deliver the Internet signal (bandwidth) from the main tower to each transmitting tower, and the Vaca South backhaul cable was found to be damaged due to an unknown cause. The cable was re-run and service restored.

Network back online at 11:00am.

June 17, 2009

12:25pm: Power outage at TelePacific (phone company) in Sacramento. TelePacific provides the bandwidth to our network in Vacaville. TelePacific had power back-up by 2pm, but our backhaul did not come back up. After going on-site to check the backhaul, we found that someone had disconnected our backhaul. Backhaul was reconnected and services restored.

Network back online at 3:55pm.

May 1, 2009

8:15am: Transmitter upgrade being performed.

March 28, 2009

7:15am: Transmitter will be replaced this Morning affecting Internet service briefly to Vaca North customers only.

February 17, 2009

3:45am: Hardware reboot failure affecting Vaca North customers only.

Vaca North* backup at 8:30am.

January 21, 2009

9:45am: PG&E shut off power to the main tower to perform scheduled maintenance. Regrettably, they didn't notify AT&T, Sprint/Nextel, Verizon or ourselves, so all of our services went down. There was a delay getting to the tower as PG&E also blocked the road. Existing battery backup was drained by 9:45am.

Backup generator online at 11:00am.

January 2, 2009

12:25am: A rain leak inside the building collected on some of the network hardware. Technicians dried the hardware and brought services back online.

Network restored at 12:50pm.

January 2, 2009

9:25am: Bandwidth hog and virus attack caused intermittent Internet access. Issue isolated to Green Valley customer.

Network restored at 10:20am.

December 20, 2008

8:25am: Authentication server crashed. New server installed.

Network restored at 11:45am.

December 6, 2008

3:30pm: Replaced the core router at Sacramento.

Network restored at 3:45pm.

December 4, 2008

1:10pm: Unknown cause of loss of Internet from Vaca Hills tower. All other towers unaffected. Researching issue.

4:20pm: Another tenant on the tower accidentally stepped on our ethernet cable while working on their cell phone equipment. The ethernet cable was accidentally pulled out of the transmitter. The cable was repaired and reinserted.

Network restored at 2:30pm.

December 2, 2008

12:40pm: hardware upgrade required a reboot of the core router.

Network offline for 10 minutes.

November 24, 2008

10:00am: Download Speeds Temporarily Decreased
Posted: November 24, 2008
The two megabit ethernet cards in the Cisco router (e.g. a BIG version of the router you have for your home Internet) have reached the maximum of their speed capabilities, causing the network to suffer. It order to keep services up, we have be forced to reduce overall download speeds on the network from 30 Mbps to 15 Mbps. Today we ordered two new gigabit ethernet cards and will replace the current cards as soon as the parts arrive. In the interim, customers may notice slower downloads.

November 18, 2008

9:00am: PG&E planned power outage from 9am to 3pm on Mt. Vaca towers (also affects Berryessa Peak). Backup generator will be online by noon. PG&E gave no advanced warning but said they are doing emergency repairs.

November 18, 2008

7:15am: PG&E power outage causing intermittent service disruptions at Mt. Vaca South tower.

November 17, 2008

10:15am: A Denial of Service (DoS) attack on the network has caused a rolling network outage. Source unidentified.

November 5, 2008

10:15am: Customers connected to the Vaca South transmitter were down for approximately 30 minutes. The transmitter hardware froze-up but came back after a reboot.

Service restored at 10:45am

October 30, 2008

7:15pm: A Denial of Service (DoS) attack on the network has caused a rolling network outage. Source unidentified.

October 2, 2008

10:15pm: PG&E power outage at Mt. Vaca South. PG&E has been contacted.*Vaca South customers only.

PG&E service restored at 6:00am on Oct. 3, 2008

September 22, 2008

4:40am: PG&E power outage at Mt. Vaca North. PG&E crews are working.

PG&E service restored at 12:15pm

September 19, 2008

5:48am: PG&E power outage at Mt. Vaca North caused by wildfire. PG&E crews are working on repairing the damage and hope to have power restored between 2-4pm today. Outage affects all customers connected to Vaca North and Berryessa Peak transmitters.

PG&E service restored at 2:30pm

September 15, 2008

PG&E power outage at Mt. Vaca South (6pm).

Service restored at 6:35pm

September 10, 2008

Equipment maintenance (5:00am to ~6:30am).

Service restored at 7:00am

August 12, 2008

In preparation for bringing the new bandwidth online, we will be configuring new hardware. This process will bring the network down for 5-10 minutes at various time points and may cause connection slowness.

August 8, 2008

2:00am: Routine maintenance on the Vaca Hills transmitter.

Service restored at 2:30am.

May 25, 2008

11:45am: A hardware failure (backhaul unit) caused a brief outage for customers connected to the Mt. Vaca South transmitter.

Service restored at 12:15pm. Rebooted backhaul unit.

May 7, 2008

7:00pm: A severe Denial of Service (DoS) attack on the network has caused a rolling network outage. DoS isolated to Mt. Vaca South. Technicians working to identify the source.

Service restored at 12:00am to all transmitters EXCEPT Mt. Vaca South. Vaca South back up on May 9 at 2:30am.

April 24, 2008

6:30am: An unknown issue is causing a rolling network outage. Source is being investigated now.
The issue was identified as being a timing issue between the Motorola GPS equipment and a national NTP timing server that is transmitting in error. Problem was fixed by using a different national timing server.

Service restored at 10:00am

April 23, 2008

12:45pm: Denial of service attack on the network caused a rolling network outage. Source was identified and disconnected.

Service restored at 1:45pm

April 17, 2008

Emergency equipment reinstallation to secure transmitter to tower on Vaca North. Customers on Vaca Hills and Vaca South not affected.

Service restored at 4pm

March 26, 2008

PG&E power outage at Vaca North. PG&E notified. Customers on Vaca Hills and Vaca South not affected.

January 28, 2008*

PG&E power outage at Vaca Hills at 5:30am. Battery backup depleted at 11:30am. Generator brought on-line at 4pm. PG&E hopes to have power restore by Tuesday.

Power restored at 4pm by generator power.

January 22-24, 2008*

PG&E power outage at Mt. Vaca North ONLY. PG&E says they hope to have power restored by Wednesday the 23rd in the Afternoon at best case. If ice remains, it may be another day.

Photo taken 1/23/08 at Tower site
where PG&E down

X^a Affecting ONLY customers connected to Vaca North and Berryessa Peak transmitters.

Power restored at 4pm.

October 17-21, 2007

Intermittent and delayed email service due to a failed hard drive on the web/email server. To minimize downtime, the server was left online during the week (with email delays) and taken offline for the weekend for required repairs. All systems back up and running.

October 10, 2007

2:00am-1pm: Customers on the Estate Drive relay are down due to an equipment problem at the relay site. Technicians are working to resolve the issue.
^bEstate Drive customers only.

Service restored by 1:30pm

October 8, 2007

1:00pm-1:30pm: Customers on all networks experienced downtime due to isolation of a customer with a virus.

Service restored by 1:30pm

September 27, 2007

6:00pm-8:00pm: Customers on all networks experienced 1-2 hours of downtime due to equipment upgrades atop Mt. Vaca. We added more access points (transmitters) which required frequent rebooting of the network for adjustments and testing.

Service restored by 8:00pm

August 29-31, 2007

Customers with Netgear routers may have experienced network outage from mid-week on due to a conflict with the latest Microsoft Windows updates and Netgear firmware. A "fix" was applied by us remotely to all affected routers which resolved the issue.

^aNetgear router customers ONLY.

Service restored by 8:00am August 31, 2007

August 18, 2007

7:50pm customers on all networks are experiencing Internet connection problems due to a PG&E power outage at the transmitting tower. No ETA from PG&E when power will be back up.

Service restored at 9:15pm

June 5, 2007

12:45am customers on all networks are experiencing Internet connection problems due to a power outage at the transmitting tower. No ETA from PG&E when power will be back up.

Service restored at 8:30am

May 31, 2007

9:15am customers on all networks are experiencing Internet connection problems due to virus on a customer computer. Technicians are working to identify the customer.

Service restored at 10:10am

Apr 25, 2007

9:05am customers on all networks are experiencing Internet connection problems due to virus on a customer computer. Technicians are working to identify the customer.

Service restored at 9:25am

Apr 1-2, 2007

10:00pm some customers on the 2.4GHz network are experiencing Internet connection problems due to failed hardware on one of the transmitters. Technicians are working to replace the equipment.

Service restored at 3:00pm

Mar 25, 2007

11:00am Customers on the 2.4GHz and 5.8GHz networks connected through Mt. Vaca transmitter are experiencing Internet connection problems due to maintenance being performed on the transmitter.

Service restored at 11:30am

Feb 27, 2007

6:00pm All customers on the 2.4GHz and 5.8GHz networks are experiencing Internet connection problems due to a denial of service (DoS) attack. Technicians are working on the problem.

Service restored at 9:45pm

Feb 19, 2007

8:00pm All customers on the 2.4GHz and 5.8GHz networks are experiencing Internet connection problems due to a wild virus. Technicians are identifying the source.

Service restored at 9:45am, Feb 20, 2007

Feb 19, 2007

10:45am All customers on the 2.4GHz and 5.8GHz networks are experiencing Internet connection problems due to a wild virus. Technicians are identifying the source.

Service restored at 12:00pm

Jan 30, 2007

5:30pm All customers on the 2.4GHz and 5.8GHz networks are experiencing Internet connection problems due to an unscheduled  software upgrade.

Service restored at 6:00pm

Jan 7, 2007

12:30pm Some customers on the 2.4GHz and 5.8GHz networks are experiencing Internet connection problems due to a wild virus. Technicians are identifying the source.

Service restored at 12:50pm

Jan 3, 2007

8:00am Some customers on the 2.4GHz and 5.8GHz networks are experiencing Internet connection problems due to a heavy Denial of Services (DoS) attack.

Service restored at 2:30pm

Jan 2, 2007

7:00pm Some customers on the 2.4GHz network are experiencing Internet connection problems due to a failed access point. The network administrator will reboot the AP in the Morning.

Service restored at 9:00am on Jan 3rd.

Dec 30, 2006

8:30pm Some customers on the 2.4GHz network are experiencing Internet connection problems due to a failed access point. The network administrator is working to resolve the problem and service will be restored as soon as possible.

Service restored at 2:00pm.

Dec 29, 2006

8:30pm All customers are experiencing connection problems due to a virus infection introduced to the network. Technicians are working to isolate the infected computer(s).

Service restored to most customers at 2:00am.

Dec 29, 2006

5:30pm All customers are experiencing a temporary connection problem due to a system reboot. The network will be back online in 15 minutes.

Service restored at 5:45pm.

Nov 22, 2006

1:30pm Customers on all networks (2.4GHz and 5.8GHz) are experiencing Internet connection problems. Technicians are working to resolve the problem(s). Service will be restored as soon as possible.

Service restored at 2:30pm. T1 provider switch issue caused problem.

Nov 20-21, 2006

8:00pm Customers on all networks (2.4GHz and 5.8GHz) are experiencing Internet connection problems. Technicians are working to resolve the problem(s). Service will be restored as soon as possible.

Service restored at 8:00am. New 5.8GHz interference source atop Mt. Vaca. Source likely JCWireless and other(s).

Nov 4, 2006

11:30am Customers on Vaca Hills tower (2.4GHz network only) are experiencing an Internet outage. Service will be restored as soon as possible.

Oct 25, 2006

3:30pm Customers on Mt. Vaca South tower (2.4GHz network only) are experiencing an Internet outage due to failed equipment. Services should be restored soon.

Service restored at 7:00pm.

Oct 25, 2006

9:30pm Customers on both networks (2.4GHz and 5.8GHz) are experiencing intermittent Internet access due to a rogue virus on the network. Technicians are working to identify the customer transmitting the virus. To protect all customers, services will be intermittent as we test each connection for the problem(s).

Service restored at 1:30pm.

Oct 4, 2006

4:30pm Customers on the South Tower (2.4GHz network) are down due to a down Access Point (AP) atop Mt. Vaca.

AP reset and service restored at 8pm

Sept 22, 2006

Customers on the South Tower (2.4GHz and the 5.8GHz networks) are down due to a PG&E power outage atop Mt. Vaca. No ETA when PG&E will have power restored, however, we are installing a backup generator at 8:30am.

Backup generator brought online at 12 noon. PG&E still resolving power issues.

Sept 11, 2006

Both the 2.4GHz and the 5.8GHz network went offline at about 10:30am. Technicians are working on identifying the problem(s) and restoring service. No ETA.

System brought back online at 12pm. Problem caused by Rio Vista circuit.

July 17-29, 2006

Customers on the Vaca North 2.4GHz network are experiencing connection problems daily between 3pm-7pm. The problem is under investigation. We believe that the unusually hot temperatures (≥110^oF) are causing equipment failures. Manufacturer rates panel operating performance maximum at 115^oF.

July 12-13, 2006

The channel 11 broadcast channel is down. New wireless card installed.

Service back online at 7:30am.

July 12, 2006

The switch (hardware) is going bad at the Vaca South site. Customers connected through Vaca South are experiencing intermittency. A new switch has been ordered and will be installed Thursday Evening.

Service back online at 7:30pm for 5.8 network. Some on 2.4 network still down to due another issue.

July 7, 2006

One of the T1 lines supplying bandwidth has gone down. TelePacific has been notified and tech will be working to resolve the issue. Expect slower than normal speeds in the interim.

T1 back online at 8am July 8th.

June 25, 2006

A power outage atop Mt. Vaca is causing service problems. The battery backup generator has been drained and PG&E has been contacted. No ETA from PG&E on when power will be restored.

Service back online at 10pm.

June 6-June 30, 2006

We will merging customers from two networks together, making hardware/software upgrades, and assigning new IP addresses to some customers over the next few weeks. We apologize for any service interruptions during this transition period.

May 21, 2006

6:30pm: The router has stopped responding.

Brought back online at 9:00pm.

May 4-5, 2006

8:30pm: The T1 router has stopped responding. Technicians are working to resolve the problem.

Back online at 7:15am.

May 4, 2006

11:45am: One of the transmitters has stopped broadcasting. Technicians are working on identifying the problem.

Network back online at 6:30pm.

April 23-24, 2006

6:45pm: One of the transmitters has stopped broadcasting for an unknown reason. Technicians are working on identifying the source. No ETA.

Transmitter rebooted and back online at 11:15am.

April 10, 2006

3:30pm: The network was taken offline to isolate the source (computer/router IP address) of a virus attempting to travel through the network. Technicians are working on identifying the source. Services expected to be back up by 4:45pm.

Issue resolved at 8:00pm.

April 6, 2006

10:00am: There is a problem with the T1 circuits from TelePacific. (There are four, bonded T1 lines which "feed" the Solano Wireless network). TelePacific technicians are working to resolve the issue. No ETA.

Issue resolved at 12:30pm.

April 4, 2006

9:30am: There is a problem with the T1 circuits from TelePacific. (There are four, bonded T1 lines which "feed" the Solano Wireless network). TelePacific technicians are working to resolve the issue. No ETA.

Issue resolved at 12:00pm.

March 12, 2006

1:30pm: Service problems affecting South tower customers only. Technicians are working to find and resolve the problem. No ETA.

Equipment issue resolved at 5:25pm.

March 3, 2006

12:30pm: Intermittent service problems affecting North tower customers only. Technicians are working to find and resolve the problem. No ETA.

Equipment issue resolved at 4:45pm.

March 1, 2006

2:00pm: Service outage affecting South tower customers. Technicians are working to find and resolve the problem. No ETA.

Equipment issue resolved at 3:15pm.

February 26, 2006

3:00pm: Service outage affecting South tower customers. Technicians are working to find and resolve the problem. No ETA.

Equipment issue resolved at 4:00pm.

February 8, 2006

9:45am: Intermittent service outage for some North tower customers and all customers on the Vaca Hills tower. Technicians are troubleshooting the problem. No ETA.

North tower brought back online at 11:05 am. Vaca Hills tower resolved 02/10/06.

February 8, 2006

9:30am: There appears to be a load problem on the email server, we are investigating this and will update this ticket when we resolve the issue or have an update. Right now there is no ETA on a fix, but this is currently being worked on and will be fixed ASAP.

Issue resolved at 10:30am.

February 3-6, 2006

North tower down. Technicians are troubleshooting the problem.

Services restored at 3am Monday.

January 16, 2006

North tower down due to a PG&E power outage atop Mt. Vaca. No ETA on when power will be restored.

November 25, 2005

Interference issue identified and corrected. A neighboring transmitting tower had faulty equipment which was accidentally broadcasting interference signals to all towers on Mt. Vaca.

The problem was resolved and services were back up at 6pm.

November 20-23, 2005

Customers on both the North and South towers are experiencing interference issues from an unknown source, affecting connection speeds and/or Internet access. We have ordered a spectral analyzer and will be trying to locate the source(s) of the interference problem(s) as soon as the equipment arrives.

November 20, 2005

One of the South tower Access Points (AP) went down at 8:30 pm on Saturday Evening. New AP was replaced at 6pm. Some customers on the North tower are experiencing interference issues from a neighboring transmitting tower. We will contact the owner on Monday to resolve the issue.

November 15, 2005

Our T1 provider, MegaPath, had a router fail in their San Jose office and are repairing the Internet connection issue.

System back up at 9:30am.

November 6, 2005

Rebooted South tower access points at 9:15 am.

November 5, 2005

Routine, full-system system maintenance. Rebooted all equipment at 5:00 am.

October 27, 2005

Some customers connected to the South tower may be experiencing Internet connection problems due to an equipment reboot failure.

The system should be back on-line by 3:00pm.

October 26, 2005

Frequent disconnection problems reported by several customers. The network is being monitored for a possible cause(s). Possible cause follows: email alert from MegaPath (our T1 provider) stating:

"Sprint network outage: Some end users routing out of N. Carolina, Tennessee, Virginia, and surrounding areas are experiencing intermittent connectivity. Other areas may be affected. Engineers are aware of the issue, and are working towards a resolution. There is no ETR."

This type of outage plus the hurricane Wilma problems put unusual loads on national networks. Even though Sprint and MegaPath are two separate companies, networks like Sprint might temporarily require emergency products/services from companies like MegaPath to continue their network.

October 26, 2005

Routine, full-system system maintenance. Rebooted all equipment at 4:45 am.

October 19, 2005

System outage affecting all customers. A PG&E power transformer "blew" at approximately 5:30am affecting power to our building at Orchard and Monte Vista. PG&E crews are on-site and have given us an ETA for repairs of 4:00pm. Our battery backup unit was destroyed in the power surge but the network is currently being powered by a diesel generator until full power is restored.

October 14-16, 2005

Routine system maintenance. Rebooted South and North tower access points at 5 am. Potential hardware failure detected on North and South towers. System maintenance will be performed this weekend to try to troubleshoot/resolve the issue. Appears to be a bad router issued by Megapath (frequent freeze-ups). Megapath has been contacted for replacement router or software upgrade.

October 9, 2005

Routine, full-system system maintenance. Rebooted all equipment at 6:45 am.

October 7, 2005

Routine system maintenance. Rebooted South and North tower access points at 5 am.

October 1, 2005

Routine, full-system system maintenance. Rebooted all equipment at 6 am.

September 18-19, 2005

Cancelled SBC Global T1 line and added second Megapath T1 line.

August 16-17, 2005

All systems down due to an SBC Global line outage. SBC had line back up by 1:00pm.

May 31-June 1, 2005

South tower down for emergency realignment. Roof of building was being re-tarred and workers accidentally cut lines.

April 25-26, 2005

North tower temporarily down.

April 13, 2005

Unknown problem at the North tower. Technicians will be on-site Thursday Morning to troubleshoot. Cross-interference from a neighboring transmitter was interfering with the North tower.

The neighboring system has been re-aligned.

April 9-10, 2005

Emergency maintenance on the South tower as well as new equipment installation on the North tower will take place this weekend. Customers may experience intermittent outages during the work. We apologize for any inconveniences.

All systems up and running smooth.

March 20-April 8, 2005

Customers on the North tower are experiencing Internet outages due to an unknown problem with the network significant RF interference coming from an unknown source. Technicians will be experimenting with RF filters this weekend. Most customers have been temporarily transitioned to our South tower until the issue is resolved.

March 14, 2005

Customers in North Vacaville, West Dixon and Winters are experiencing Internet outages due to a PG&E power outage at the North tower. PG&E resolved the problem at 3:30pm today. We are installing a 24-hour battery backup, replacing the current 4-hour battery back-up.

March 1-12, 2005

Customers in North Vacaville, West Dixon and Winters are experiencing intermittent connection or slow connection speeds due to a hardware problem. We are working to resolve the problem and hope to have services restored soon. CISCO router that was installed on February 16th was removed. Problems some customers were experiencing seem to have been associated with the CISCO router.

February 28, 2005

Customers in North Vacaville, West Dixon and Winters are experiencing intermittent Internet outages or slow connection speeds due to a hardware problem. We are working to resolve the problem and hope to have services restored soon.

Newly installed switch is up and running.

February 16, 2005

Customers in North Vacaville, West Dixon and Winters are experiencing intermittent Internet outages or slow connection speeds due to a hardware problem. We are working to resolve the problem and hope to have services restored soon.

Newly installed CISCO router is up and running.

January 21, 2005

Customers in North Vacaville, West Dixon and Winters are experiencing Internet outages due to an SBC Global line problem servicing our transmitting towers. SBC technicians are working to resolve the problem.

SBC has fixed the problems and all systems are up and running.

November 20-21, 2004

Customers in North Vacaville, West Dixon and Winters are experiencing Internet outages due to a power outage at the North tower.

PG&E resolved the problem at 5:30pm Sunday.

November 07-08, 2004

Customers in North Vacaville, West Dixon and Winters are experiencing Internet outages due to an area wide service outage with MEGAPATH, our T1 provider. Status may be heard at 1-877-MEGAPATH option 1. No ETA.

September 01-08, 2004

Customers in North Vacaville and West Dixon may be experiencing intermittent Internet outages. We are aware of the problem and are troubleshooting the problem. This outage affects customers on the North Vacaville tower only.

August 18, 2004

A processor (hardware) failed at the transmit tower and needed to be replaced. The outage affected customers in Elmira, Vacaville, Allendale, Dixon and Winters.

The emergency repairs were completed and services were restored at 8pm.

July 21, 2004

Construction workers at the Orchard Professional Office buildings (Vacaville) have inadvertently cut through underground SBC phone cables, interrupting phone/DSL service to residential and business customers in the area. Solano Wireless' equipment is located in the area and is also affected by the outage. Repair crews have no ETA for when the service will be repaired, but are working on the problem.

June 22, 2004

MegaPath telecomm (one of our phone line providers) is experiencing equipment problems which is affecting customers in Elmira, Vacaville, Allendale and Dixon.