Month

Network

2.4

5.8

May 2008

April 2008

March 2008

February 2008

January 2008

December 2007

November 2007

October 2007

September 2007

August 2007

July 2007

June 2007

May 2007

April 2007

March 2007

February 2007

January 2007

December 2006

November 2006

October 2006

September 2006

August 2006

July 2006

May 7, 2008

 X

X

7:00pm: A severe Denial of Service (DoS) attack on the network has caused a rolling network outage. DoS isolated to Mt. Vaca South. Technicians working to identify the source.

Service restored at 12:00am to all transmitters EXCEPT Mt. Vaca South.

April 24, 2008

 X

X

6:30am: An unknown issue is causing a rolling network outage. Source is being investigated now.
The issue was identified as being a timing issue between the Motorola GPS equipment and a national NTP timing server that is transmitting in error. Problem was fixed by using a different national timing server.

Service restored at 10:00am

April 23, 2008

X

12:45pm: Denial of service attack on the network caused a rolling network outage. Source was identified and disconnected.

Service restored at 1:45pm

April 17, 2008

X

X

Emergency equipment reinstallation to secure transmitter to tower on Vaca North. Customers on Vaca Hills and vaca South not affected.

Service restored at 4pm

March 26, 2008

X

X

PG&E power outage at Vaca North. PG&E notified. Customers on Vaca Hills and vaca South not affected.

January 28, 2008*

X

X

PG&E power outage at Vaca Hills at 5:30am. Battery backup depleted at 11:30am. Generator brought on-line at 4pm. PG&E hopes to have power restore by Tuesday.

Power restored at 4pm by generator power.

January 22-24, 2008*

PG&E power outage at Mt. Vaca North ONLY. PG&E says they hope to have power restored by Wednesday the 23rd in the Afternoon at best case. If ice remains, it may be another day.

Photo taken 1/23/08 at Tower site
where PG&E down

X^a Affecting ONLY customers connected to Vaca North and Berryessa Peak transmitters.

Power restored at 4pm.

October 17-21, 2007

Intermittent and delayed email service due to a failed hard drive on the web/email server. To minimize downtime, the server was left online during the week (with email delays) and taken offline for the weekend for required repairs. All systems back up and running.

October 10, 2007

2:00am-1pm: Customers on the Estate Drive relay are down due to an equipment problem at the relay site. Technicians are working to resolve the issue.
^bEstate Drive customers only.

Service restored by 1:30pm

October 8, 2007

1:00pm-1:30pm: Customers on all networks experienced downtime due to isolation of a customer with a virus.

Service restored by 1:30pm

September 27, 2007

6:00pm-8:00pm: Customers on all networks experienced 1-2 hours of downtime due to equipment upgrades atop Mt. Vaca. We added more access points (transmitters) which required frequent rebooting of the network for adjustments and testing.

Service restored by 8:00pm

August 29-31, 2007

Customers with Netgear routers may have experienced network outage from mid-week on due to a conflict with the latest Microsoft Windows updates and Netgear firmware. A "fix" was applied by us remotely to all affected routers which resolved the issue.

^aNetgear router customers ONLY.

Service restored by 8:00am August 31, 2007

August 18, 2007

7:50pm customers on all networks are experiencing Internet connection problems due to a PG&E power outage at the transmitting tower. No ETA from PG&E when power will be back up.

Service restored at 9:15pm

June 5, 2007

12:45am customers on all networks are experiencing Internet connection problems due to a power outage at the transmitting tower. No ETA from PG&E when power will be back up.

Service restored at 8:30am

May 31, 2007

9:15am customers on all networks are experiencing Internet connection problems due to virus on a customer computer. Technicians are working to identify the customer.

Service restored at 10:10am

Apr 25, 2007

9:05am customers on all networks are experiencing Internet connection problems due to virus on a customer computer. Technicians are working to identify the customer.

Service restored at 9:25am

Apr 1-2, 2007

10:00pm some customers on the 2.4GHz network are experiencing Internet connection problems due to failed hardware on one of the transmitters. Technicians are working to replace the equipment.

Service restored at 3:00pm

Mar 25, 2007

X

11:00am Customers on the 2.4GHz and 5.8GHz networks connected through Mt. Vaca transmitter are experiencing Internet connection problems due to maintenance being performed on the transmitter.

Service restored at 11:30am

Feb 27, 2007

X

6:00pm All customers on the 2.4GHz and 5.8GHz networks are experiencing Internet connection problems due to a denial of service (DoS) attack. Technicians are working on the problem.

Service restored at 9:45pm

Feb 19, 2007

X

8:00pm All customers on the 2.4GHz and 5.8GHz networks are experiencing Internet connection problems due to a wild virus. Technicians are identifying the source.

Service restored at 9:45am, Feb 20, 2007

Feb 19, 2007

X

10:45am All customers on the 2.4GHz and 5.8GHz networks are experiencing Internet connection problems due to a wild virus. Technicians are identifying the source.

Service restored at 12:00pm

Jan 30, 2007

X

5:30pm All customers on the 2.4GHz and 5.8GHz networks are experiencing Internet connection problems due to an unscheduled  software upgrade.

Service restored at 6:00pm

Jan 7, 2007

X

12:30pm Some customers on the 2.4GHz and 5.8GHz networks are experiencing Internet connection problems due to a wild virus. Technicians are identifying the source.

Service restored at 12:50pm

Jan 3, 2007

X

8:00am Some customers on the 2.4GHz and 5.8GHz networks are experiencing Internet connection problems due to a heavy Denial of Services (DoS) attack.

Service restored at 2:30pm

Jan 2, 2007

X

7:00pm Some customers on the 2.4GHz network are experiencing Internet connection problems due to a failed access point. The network administrator will reboot the AP in the Morning.

Service restored at 9:00am on Jan 3rd.

Dec 30, 2006

X

8:30pm Some customers on the 2.4GHz network are experiencing Internet connection problems due to a failed access point. The network administrator is working to resolve the problem and service will be restored as soon as possible.

Service restored at 2:00pm.

Dec 29, 2006

X

8:30pm All customers are experiencing connection problems due to a virus infection introduced to the network. Technicians are working to isolate the infected computer(s).

Service restored to most customers at 2:00am.

Dec 29, 2006

X

5:30pm All customers are experiencing a temporary connection problem due to a system reboot. The network will be back online in 15 minutes.

Service restored at 5:45pm.

Nov 22, 2006

X

1:30pm Customers on all networks (2.4GHz and 5.8GHz) are experiencing Internet connection problems. Technicians are working to resolve the problem(s). Service will be restored as soon as possible.

Service restored at 2:30pm. T1 provider switch issue caused problem.

Nov 20-21, 2006

X

8:00pm Customers on all networks (2.4GHz and 5.8GHz) are experiencing Internet connection problems. Technicians are working to resolve the problem(s). Service will be restored as soon as possible.

Service restored at 8:00am. New 5.8GHz interference source atop Mt. Vaca. Source likely JCWireless and other(s).

Nov 4, 2006

X

11:30am Customers on Vaca Hills tower (2.4GHz network only) are experiencing an Internet outage. Service will be restored as soon as possible.

Oct 25, 2006

X

3:30pm Customers on Mt. Vaca South tower (2.4GHz network only) are experiencing an Internet outage due to failed equipment. Services should be restored soon.

Service restored at 7:00pm.

Oct 25, 2006

X

9:30pm Customers on both networks (2.4GHz and 5.8GHz) are experiencing intermittent Internet access due to a rogue virus on the network. Technicians are working to identify the customer transmitting the virus. To protect all customers, services will be intermittent as we test each connection for the problem(s).

Service restored at 1:30pm.

Oct 4, 2006

X

4:30pm Customers on the South Tower (2.4GHz network) are down due to a down Access Point (AP) atop Mt. Vaca.

AP reset and service restored at 8pm

Sept 22, 2006

X

Customers on the South Tower (2.4GHz and the 5.8GHz networks) are down due to a PG&E power outage atop Mt. Vaca. No ETA when PG&E will have power restored, however, we are installing a backup generator at 8:30am.

Backup generator brought online at 12 noon. PG&E still resolving power issues.

Sept 11, 2006

X

Both the 2.4GHz and the 5.8GHz network went offline at about 10:30am. Technicians are working on identifying the problem(s) and restoring service. No ETA.

System brought back online at 12pm. Problem caused by Rio Vista circuit.

July 17-29, 2006

X

Customers on the Vaca North 2.4GHz network are experiencing connection problems daily between 3pm-7pm. The problem is under investigation. We believe that the unusually hot temperatures (≥110^oF) are causing equipment failures. Manufacturer rates panel operating performance maximum at 115^oF.

July 12-13, 2006

X

The channel 11 broadcast channel is down. New wireless card installed.

Service back online at 7:30am.

July 12, 2006

X

X

The switch (hardware) is going bad at the Vaca South site. Customers connected through Vaca South are experiencing intermittency. A new switch has been ordered and will be installed Thursday Evening.

Service back online at 7:30pm for 5.8 network. Some on 2.4 network still down to due another issue.

July 7, 2006

X

X

One of the T1 lines supplying bandwidth has gone down. TelePacific has been notified and tech will be working to resolve the issue. Expect slower than normal speeds in the interim.

T1 back online at 8am July 8th.

June 25, 2006

X

X

A power outage atop Mt. Vaca is causing service problems. The battery backup generator has been drained and PG&E has been contacted. No ETA from PG&E on when power will be restored.

Service back online at 10pm.

June 6-June 30, 2006

X

X

We will merging customers from two networks together, making hardware/software upgrades, and assigning new IP addresses to some customers over the next few weeks. We apologize for any service interruptions during this transition period.

May 21, 2006

X

6:30pm: The router has stopped responding.

Brought back online at 9:00pm.

May 4-5, 2006

X

X

8:30pm: The T1 router has stopped responding. Technicians are working to resolve the problem.

Back online at 7:15am.

May 4, 2006

X

11:45am: One of the transmitters has stopped broadcasting. Technicians are working on identifying the problem.

Network back online at 6:30pm.

April 23-24, 2006

X

6:45pm: One of the transmitters has stopped broadcasting for an unknown reason. Technicians are working on identifying the source. No ETA.

Transmitter rebooted and back online at 11:15am.

April 10, 2006

X

3:30pm: The network was taken offline to isolate the source (computer/router IP address) of a virus attempting to travel through the network. Technicians are working on identifying the source. Services expected to be back up by 4:45pm.

Issue resolved at 8:00pm.

April 6, 2006

X

10:00am: There is a problem with the T1 circuits from TelePacific. (There are four, bonded T1 lines which "feed" the Solano Wireless network). TelePacific technicians are working to resolve the issue. No ETA.

Issue resolved at 12:30pm.

April 4, 2006

X

9:30am: There is a problem with the T1 circuits from TelePacific. (There are four, bonded T1 lines which "feed" the Solano Wireless network). TelePacific technicians are working to resolve the issue. No ETA.

Issue resolved at 12:00pm.

March 12, 2006

X

1:30pm: Service problems affecting South tower customers only. Technicians are working to find and resolve the problem. No ETA.

Equipment issue resolved at 5:25pm.

March 3, 2006

X

12:30pm: Intermittent service problems affecting North tower customers only. Technicians are working to find and resolve the problem. No ETA.

Equipment issue resolved at 4:45pm.

March 1, 2006

X

2:00pm: Service outage affecting South tower customers. Technicians are working to find and resolve the problem. No ETA.

Equipment issue resolved at 3:15pm.

February 26, 2006

X

3:00pm: Service outage affecting South tower customers. Technicians are working to find and resolve the problem. No ETA.

Equipment issue resolved at 4:00pm.

February 8, 2006

X

9:45am: Intermittent service outage for some North tower customers and all customers on the Vaca Hills tower. Technicians are troubleshooting the problem. No ETA.

North tower brought back online at 11:05 am. Vaca Hills tower resolved 02/10/06.

February 8, 2006

X

X

9:30am: There appears to be a load problem on the email server, we are investigating this and will update this ticket when we resolve the issue or have an update. Right now there is no ETA on a fix, but this is currently being worked on and will be fixed ASAP.

Issue resolved at 10:30am.

February 3-6, 2006

X

North tower down. Technicians are troubleshooting the problem.

Services restored at 3am Monday.

January 16, 2006

X

North tower down due to a PG&E power outage atop Mt. Vaca. No ETA on when power will be restored.

November 25, 2005

X

Interference issue identified and corrected. A neighboring transmitting tower had faulty equipment which was accidentally broadcasting interference signals to all towers on Mt. Vaca.

The problem was resolved and services were back up at 6pm.

November 20-23, 2005

X

Customers on both the North and South towers are experiencing interference issues from an unknown source, affecting connection speeds and/or Internet access. We have ordered a spectral analyzer and will be trying to locate the source(s) of the interference problem(s) as soon as the equipment arrives.

November 20, 2005

X

One of the South tower Access Points (AP) went down at 8:30 pm on Saturday Evening. New AP was replaced at 6pm. Some customers on the North tower are experiencing interference issues from a neighboring transmitting tower. We will contact the owner on Monday to resolve the issue.

November 15, 2005

X

Our T1 provider, MegaPath, had a router fail in their San Jose office and are repairing the Internet connection issue.

System back up at 9:30am.

November 6, 2005

X

Rebooted South tower access points at 9:15 am.

November 5, 2005

X

Routine, full-system system maintenance. Rebooted all equipment at 5:00 am.

October 27, 2005

X

Some customers connected to the South tower may be experiencing Internet connection problems due to an equipment reboot failure.

The system should be back on-line by 3:00pm.

October 26, 2005

X

Frequent disconnection problems reported by several customers. The network is being monitored for a possible cause(s). Possible cause follows: email alert from MegaPath (our T1 provider) stating:

"Sprint network outage: Some end users routing out of N. Carolina, Tennessee, Virginia, and surrounding areas are experiencing intermittent connectivity. Other areas may be affected. Engineers are aware of the issue, and are working towards a resolution. There is no ETR."

This type of outage plus the hurricane Wilma problems put unusual loads on national networks. Even though Sprint and MegaPath are two separate companies, networks like Sprint might temporarily require emergency products/services from companies like MegaPath to continue their network.

October 26, 2005

X

Routine, full-system system maintenance. Rebooted all equipment at 4:45 am.

October 19, 2005

X

System outage affecting all customers. A PG&E power transformer "blew" at approximately 5:30am affecting power to our building at Orchard and Monte Vista. PG&E crews are on-site and have given us an ETA for repairs of 4:00pm. Our battery backup unit was destroyed in the power surge but the network is currently being powered by a diesel generator until full power is restored.

October 14-16, 2005

X

Routine system maintenance. Rebooted South and North tower access points at 5 am. Potential hardware failure detected on North and South towers. System maintenance will be performed this weekend to try to troubleshoot/resolve the issue. Appears to be a bad router issued by Megapath (frequent freeze-ups). Megapath has been contacted for replacement router or software upgrade.

October 9, 2005

X

Routine, full-system system maintenance. Rebooted all equipment at 6:45 am.

October 7, 2005

X

Routine system maintenance. Rebooted South and North tower access points at 5 am.

October 1, 2005

X

Routine, full-system system maintenance. Rebooted all equipment at 6 am.

September 18-19, 2005

X

Cancelled SBC Global T1 line and added second Megapath T1 line.

August 16-17, 2005

X

All systems down due to an SBC Global line outage. SBC had line back up by 1:00pm.

May 31-June 1, 2005

X

South tower down for emergency realignment. Roof of building was being re-tarred and workers accidentally cut lines.

April 25-26, 2005

X

North tower temporarily down.

April 13, 2005

X

Unknown problem at the North tower. Technicians will be on-site Thursday Morning to troubleshoot. Cross-interference from a neighboring transmitter was interfering with the North tower.

The neighboring system has been re-aligned.

April 9-10, 2005

X

Emergency maintenance on the South tower as well as new equipment installation on the North tower will take place this weekend. Customers may experience intermittent outages during the work. We apologize for any inconveniences.

All systems up and running smooth.

March 20-April 8, 2005

X

Customers on the North tower are experiencing Internet outages due to an unknown problem with the network significant RF interference coming from an unknown source. Technicians will be experimenting with RF filters this weekend. Most customers have been temporarily transitioned to our South tower until the issue is resolved.

March 14, 2005

X

Customers in North Vacaville, West Dixon and Winters are experiencing Internet outages due to a PG&E power outage at the North tower. PG&E resolved the problem at 3:30pm today. We are installing a 24-hour battery backup, replacing the current 4-hour battery back-up.

March 1-12, 2005

X

Customers in North Vacaville, West Dixon and Winters are experiencing intermittent connection or slow connection speeds due to a hardware problem. We are working to resolve the problem and hope to have services restored soon. CISCO router that was installed on February 16th was removed. Problems some customers were experiencing seem to have been associated with the CISCO router.

February 28, 2005

X

Customers in North Vacaville, West Dixon and Winters are experiencing intermittent Internet outages or slow connection speeds due to a hardware problem. We are working to resolve the problem and hope to have services restored soon.

Newly installed switch is up and running.

February 16, 2005

X

Customers in North Vacaville, West Dixon and Winters are experiencing intermittent Internet outages or slow connection speeds due to a hardware problem. We are working to resolve the problem and hope to have services restored soon.

Newly installed CISCO router is up and running.

January 21, 2005

X

Customers in North Vacaville, West Dixon and Winters are experiencing Internet outages due to an SBC Global line problem servicing our transmitting towers. SBC technicians are working to resolve the problem.

SBC has fixed the problems and all systems are up and running.

November 20-21, 2004

X

Customers in North Vacaville, West Dixon and Winters are experiencing Internet outages due to a power outage at the North tower.

PG&E resolved the problem at 5:30pm Sunday.

November 07-08, 2004

X

Customers in North Vacaville, West Dixon and Winters are experiencing Internet outages due to an area wide service outage with MEGAPATH, our T1 provider. Status may be heard at 1-877-MEGAPATH option 1. No ETA.

September 01-08, 2004

X

Customers in North Vacaville and West Dixon may be experiencing intermittent Internet outages. We are aware of the problem and are troubleshooting the problem. This outage affects customers on the North Vacaville tower only.

August 18, 2004

X

A processor (hardware) failed at the transmit tower and needed to be replaced. The outage affected customers in Elmira, Vacaville, Allendale, Dixon and Winters.

The emergency repairs were completed and services were restored at 8pm.

July 21, 2004

X

Construction workers at the Orchard Professional Office buildings (Vacaville) have inadvertently cut through underground SBC phone cables, interrupting phone/DSL service to residential and business customers in the area. Solano Wireless' equipment is located in the area and is also affected by the outage. Repair crews have no ETA for when the service will be repaired, but are working on the problem.

June 22, 2004

X

MegaPath telecomm (one of our phone line providers) is experiencing equipment problems which is affecting customers in Elmira, Vacaville, Allendale and Dixon.