Posted: July 27, 2010
We have been notified that one of our local competitors has been commiting fraud on our customers. This competitor approaches Solano Wireless Internet customers
and tells them that "Solano Wireless" is performing some antenna upgrades. They then replace our Internet antenna wih theirs and tell the customer that the service
will be billed under the new company name (the competitor's). In addition to false representation of Guacamole Press/Solano Wireless Internet, they also collect our customer's credit card information,
which is fraud.
We are working with the Sheriff's department and are requesting your help. If you are approached by anyone other than Markus who claims
to be from Solano Wireless Internet, please contact our office immediately.
Posted: May 8, 2010
We have installed a new layer of network security and protection
- a new server with specialized network security software. This
software will help against denial-of-service (DoS) attacks, help us
identify illegal bittorrent use, and allow us to identify other
illegal activities on our network.
This new tool helps us
identify computers on the network with viruses and/or malware. We
are contacting customers to help them clean their infected computers
and help improve overall network speed and stability.
Please
make sure ALL of your computers (PC, Mac and Linux operating systems)
have current antivirus and antimalware software installed. You may
download
FREE software here.
Vaca South Interruption
Posted: April 19, 2010
On Friday night, April 16, there was a brief PG&E power issue atop the Blue Ridge Mountains. The backup power generator failed to auto-start and customers connected through the Vaca South tower
were on UPS battery backup for a few hours (until the UPS was drained of power).
Upon investigating the issue at Vaca South early Saturday morning, the problem turned out to be a PG&E transfer switch and not our equipment. Our backup generator was manually brought online
and run all weekend until PG&E can fix the problem.
No other transmitters were affected during this time.
Posted: March 19, 2010
On the morning of Sunday, March 21, we will performing routine
maintenance at several transmitters. This will involve taking
transmitters offline for brief intervals (~5 minutes). All work
should be completed before noon.
Updated: March 19, 2010
We have identified a distributed denial of service (DDoS) attack
on our network. The attack is attempting to access certain UDP ports of routers.
Only customers with Netgear-brand routers have been affected.
According to online forums, Netgear routers
have a tendency to "freeze-up" under these types of attacks (buffer
overflow). Waiting a few minutes or power cycling the router clears the buffer and restores Internet access until the buffer overflows again.
We have blocked several IP addresses so far and are continuing to monitor the attack. No other router brands appear to be affected by this type of attack.
To learn more about DDoS attacks, please
click here.
Posted: March 17, 2010
Since late Monday afternoon, some customers have experienced Internet disconnections. The disconnections only appear to affect customers with Netgear brand routers. Power-cycling the routers temporarily restores service.
This interruption is not a network issue but rather a router hardware issue. This event seems to happen one to two times a year and only affects Netgear routers. After a few days, the issue disappears.
Customers can either let the event correct itself or purchase a new router (Linksys, Belkin, D-Link, etc.) and call our office during normal business hours for help programming
it to access our network.
Vaca North Upgrades
Posted: February 24, 2010
We will be adding a new access point (AP) on Thursday, February 25, 2010 to the Vaca North tower.
The new AP will not only improve transmit signal quality on that
tower, but it will also allow us to reach areas of Yolo County.
There should be minimal downtime (<30 minutes) for customers on that
tower which we make the upgrade.
Posted: February 28, 2010
At 7:30am on Saturday, February 27, the building power at our telco in Sacramento was intentionally disconnected for electrical maintenance. A backup generator was brought online by 8:05am and Internet service was restored.
Since we only occupy an equipment closet and not a suite on any of the 17 floors, we didn't "get the memo." Fortunately, the onsite project manager had a generator on standby for us.
Posted: February 26, 2010
As part of Guacamole Press’ commitment to providing valuable, high-quality service, we are making improvements to our Digital Home Phone service. These phone service updates will become effective March 24, 2010.
Due to the service updates, you will need to reset your Voicemail after March 24, 2010. Please be advised, all prior Voicemails will no longer be accessible from your telephone or website on this date. If you have any questions, or would like to find out more about the service updates, please email support@solanowireless.com or call 707-446-4130 during normal business hours. An updated feature guide will be provided under the Feature Guide tab on your web portal.
Click above to learn more!
Posted: February 21, 2010
We have created email lists that you can subscribe to that will keep you informed of the latest news and announcements related to your wireless Internet service.
Click
subscribe or
unsubscribe.
Posted: February 16, 2010
We will be upgrading the web server software starting at 4am on Wednesday, February 17th. A brief disruption of all @solanowireless.com email and our website during this time may occur. The upgrade should take no longer than 30 minutes. The upgrade will install new security and antispam features.
Posted: February 15, 2010
We have been informed by our server company in Denver, Colorado that they will be performing some annual major preventative maintenance
beginning at 5pm on Friday, February 19th.
Disruption of all @solanowireless.com email and our website during this time may occur.
We are told that any outages should be brief.
Posted: February 8, 2010
We updated our website! In addition to a cleaner look, we have an
extensive knowledgebase library to help you with many Internet and
email issues you might be having. Plus, there are links to free tools
and computer maintenance tips.
Click on the 24/7 Support link to view the available topics.
Fake Solano Wireless Email Circulating
