programming your router


Step 1: Information Gathering

All customers have a static IP address type of Internet. Before you can program your new router, you will need to know your WAN IP address, subnet mask, gateway IP, DNS1, DNS2, DNS3 (optional). That information is often included in your "Welcome" email.

We can also setup your connection as "DHCP-Automatically Obtain IP." Call us during normal business hours or submit a trouble ticket (after hours) if you need that information.

Step 2: The Setup Wizard

Hook-up your new router. In most cases, once you have hooked-up your router and powered it up, just plug an ethernet cable (the computer cable that came in the box is fine) into the back of your computer, and plug the other end of the ethernet cable into any LAN port (usually blue, orange or gray ports) in the back of the router. Your Internet antenna power cable should already be plugged into the WAN or Internet (modem) port.

Open up a web browser (e.g. Internet Explorer, Firefox, Safari, etc.) and a router configuration wizard should start up. Follow the instructions on the screen to configure your new router.

NOTE: If you are installing an Apple router (Airport Express, Airport Extreme, Time Capsule) you may want to watch this informative video from Apple.

TIP: Write down any passwords and wifi information at each relevant step.

Step 3: Setup Confirmation

After you have the router programmed, we recommend that you power-cycle the router once. To do that, unplug the power to the router (at the wall outlet or from the back of the router), wait 30 seconds, then power the router back up. Wait 1-2 minutes before trying to connect.

If all is setup correctly, wired (aka cabled) computers should connect to the Internet without any further settings. If you connect wirelessly (laptops, smart phones, etc.), you'll need to enter your wifi (SSID) and wifi password (sometimes called a "key") one time.